Impact of Flexible Working Arrangements on Millennials' Mental Health, Well-Being and Productivity during COVID-19

ABSTRACT

Malaysian millennials are reported to be struggling with stress and well-being issues at the workplace during the last decade. Drawing from the Self-Determination Theory, this study examines whether flexible working arrangements (FWAs) could impact millennials' mental health, well-being and productivity at the workplace. A self-administered questionnaire was distributed to 400 millennials in the services sector during the COVID-19 period. Findings revealed that FWAs influenced millennials' mental health, well-being, and productivity as millennials value job autonomy and a friendly work ecosystem as an ideal workplace. This sees a compelling case for Malaysian businesses to adopt FWAs in a more structured way in line with Sustainable Development Goal-3.