An exploratory study of how to design interventions to support informal communication in remote work
12th Nordic Conference on Human-Computer Interaction: Participative Computing for Sustainable Futures, NordiCHI 2022
; 2022.
Article
in English
| Scopus | ID: covidwho-2108349
ABSTRACT
Remote work has become widely accepted after COVID-19 but comes with many complaints. This paper considers the lack of informal communication among colleagues in remote and hybrid settings. Former studies have acknowledged the value of informal communication in daily work, so we intend to improve the well-being of employees by supporting and stimulating it in remote settings. This exploratory study aimed to understand the situation from a design perspective, and we adopted the research-through-design approach and created designs derived from the design-for-awareness strategy. The study was conducted using online interviews and comprised two sessions sensitization to immerse participants in the context and exploration for in-depth feedback on new design concepts. Five themes result from the open coding analysis of the interview data. The results provide insights into next steps of design implications for special aspects of remote work, challenges in information sharing, and the role of social factors. © 2022 Owner/Author.
Full text:
Available
Collection:
Databases of international organizations
Database:
Scopus
Type of study:
Experimental Studies
Language:
English
Journal:
12th Nordic Conference on Human-Computer Interaction: Participative Computing for Sustainable Futures, NordiCHI 2022
Year:
2022
Document Type:
Article
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