Translation, Psychometric Evaluation, and Validation of the Croatian Version of the User Experience Questionnaire (UEQ)

ABSTRACT

The User Experience Questionnaire (UEQ) is a standard, widely used questionnaire for evaluating user experience with many (software) products and services. This article describes UEQ translation into Croatian, which involved English and German language experts, and its verification based on an online survey conducted among 231 university students about perceived experience with different video conferencing tools in online learning during the COVID-19 lockdown. The sample was large enough to confirm the construct validity of the questionnaire. Psychometric evaluation and validation relied on factor and reliability analyses of all six scales of the full, 26-item UEQ and of the pragmatic and hedonic scales in the short, 8-item UEQ version. All scales show a rather high internal reliability, which confirms the validity of the Croatian translation. Croatian-speaking user experience researchers and practitioners can use it with confidence.