Guest editorial: Mass collaboration and knowledge management: reflections to achieve best practices

ABSTRACT

[...]the WHO and government organizations highly recommended working from home by using available ICT collaboration tools to protect people's health, whereas economic, educational and various activities were being carried out normally (WHO, 2020). [...]MC technologies and solutions will help to shorten the time and give more collective power to creating, sharing and exploiting new knowledge for dealing with this situation (Sulaiman, 2020). [...]we are specifically interested in reflections on how world countries, organizations and individuals rebuild their collaboration experiences to create, share and exploit new knowledge, through review the best practices and lessons learned to promote global experiences (Borjigen, 2015;Scuotto, 2017;Zamiri and Camarinha-Matos, 2019). The use of collaborative online technologies in different contexts assists to streamline the services delivery and KM activities at all levels public/private organizations, businesses and citizens;most recently, it has been considered a life-sustaining tool to manage the crisis (i.e. COVID-19) as it is able to enhance the service delivery, collaborative efforts, communications, information sharing and KM activities (Mensah et al., 2021).