The main factors of successful adaptation of public sector institutions in the first wave of COVID-19 pandemic in Hungary

ABSTRACT

The COVID-19 challenged the everyday life as previously had been thought. Several restrictions were introduced on citizens and previous forecasts were turned upside down. The national governments should have adopted rapidly their performance to the changed circumstances. The resilience of public administration institutions is challenged. One of the priorities of the Hungarian public administration development was the spread and improvement of digital public administration services in the last decade. The infrastructural capabilities faced a sudden rise of users as a consequence of restriction imposed by the COVID-19. Public sector institutions can more efficiently implement new institutions if there is a common trust in institutions. This paper examines those factors of public administrations which can provide a successful adaptation to the new circumstances in the first wave of the COVID-19 pandemic in Hungary. © 2022 ACM.