Analyzing Critical Success Factors for Sustainable Cloud-Based Mobile Learning (CBML) in Crisp and Fuzzy Environment

ABSTRACT

Mobile Learning (M-Learning), driven by technological digital advancement, is one of the essential formats of online learning, providing flexibility to learners. Cloud-based mobile learning (CBML) provides value additions by providing an economic alternative to E-learning. Revolutionary changes in smartphone design and features have enhanced the user experience, thus encouraging mobile learning. During the COVID-19 pandemic, E-Learning and M-Learning allowed continuing education to occur. These methods continue to offer more opportunities to learners than constrained face-to-face classroom learning. There are many main critical success factors (CSFs) and subfactors that play an influential role in sustainable M-Learning success. The current study focuses on the assessment and ranking of various main factors and subfactors of CBML. Analytic hierarchy process-group decision-making (AHP-GDM)- and fuzzy analytic hierarchy process (FAHP)-based methodologies were used to evaluate and model the main factors and subfactors of CBML in crisp and fuzzy environments. Higher education institutes must strive to address these main factors and subfactors if they are to fulfill their vision and mission in the teaching-learning system while adopting sustainable M-Learning.