Virtual Services During Covid-19 Using Social Media of Minister of Public Health

ABSTRACT

This study aims to examine the role of social media in filtering the spread of COVID-19 information. Covid-19 information is crowdsourcing Information. Anxiety caused by social media information must be addressed through explicit government regulations on handling COVID-19. As a result, governments must understand the emotions and sentiments conveyed on social media. Based on this point of view, this study examines the role of the government in responding to health information from social media through the ministry of health. This study uses a qualitative exploration method with the NvivoPlus12 tool in processing Ministry of Health data in providing health education, covid-19 information, and policy responses to COVID-19. This analysis shows that the ministry of health functions based on the type of information presented through official accounts, first, as a means of socialization. Second, providing real-time information as a medium for public information. Third, the Ministry of Health cooperates with other ministries to encourage policies, especially the handling of COVID-19. This finding is in line with the United Nations 2020 research that virtual services can be realized by using social media to build services and convey Information;In addition, this function makes it easier to know the community's response so that policies and management of COVID-19 run smoothly. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.