AI Assisted Attention Mechanism for Hybrid Neural Model to Assess Online Attitudes About COVID-19.

ABSTRACT

COVID-19 is a novel virus that presents challenges due to a lack of consistent and in-depth research. The news of the COVID-19 spreads across the globe, resulting in a flood of posts on social media sites. Apart from health, social, and economic disturbances brought by the COVID-19 pandemic, another important consequence involves public mental health crises which is of greater concern. Data related to COVID-19 is a valuable asset for researchers in understanding people's feelings related to the pandemic. It is thus important to extract the early information evolving public sentiments on social platforms during the outbreak of COVID-19. The objective of this study is to look at people's perceptions of the COVID-19 pandemic who interact with each other and share tweets on the Twitter platform. COVIDSenti, a large-scale benchmark dataset comprising 90,000 COVID-19 tweets collected from February to March 2020, during the initial phases of the outbreak served as the foundation for our experiments. A pre-trained bidirectional encoder representations from transformers (BERT) model is fine-tuned and embeddings generated are combined with two long short-term memory networks to propose the residual encoder transformation network model. The proposed model is used for multiclass text classification on a large dataset labeled as positive, negative, and neutral. The experimental outcomes validate that (1) the proposed model is the best performing model, with 98% accuracy and 96% F1-score; (2) It also outperforms conventional machine learning algorithms and different variants of BERT, and (3) the approach achieves better results as compared to state-of-the-art on different benchmark datasets.