Guest editorial

ABSTRACT

Crisis management across cultures in the COVID-19 pandemic towards a knowledge-based systems view Introduction Since early 2020, the COVID-19 crisis, classified as a global public health emergency (GPHE), has resulted in a series of devastating impacts, such as the breakdown of industries, massive job losses, natural hazards and social precarity on many national economies, as well as the firms operating and the people dwelling within these nations (Chin et al., 2020). [...]extraordinary crises often lead to intricate systematic failures involving the entire business ecosystem. [...]we propose a special issue (SI) to advance current studies towards a knowledge-based systems view of crisis management to identify, interpret and rationalise the foregoing novel risks whose essence, probability of occurrence, sphere of influence and magnitude of adverse consequences may subvert extant knowledge and cognition. To allow for more innovative submissions, we encouraged authors to conduct broader interdisciplinary theoretical underpinnings with a greater number of mixed varieties of methodologies and to combine multiple levels of analysis through an integrative lens of KM, risk management and IB. (2022a, 2022b) undertake an unconventional, culturally sensitive linguistic approach to make sense of the formation of risk knowledge;more specifically, taking risk discussions in online knowledge communities as a basis, they explored the negative effect of text complex level and the positive effect of text analytic level on user engagement, as well as the positive intervening role of riskification on the above-mentioned mechanisms.