Internal and external training: the way of survival for tourism employees under normalized epidemic prevention and control

ABSTRACT

Since the COVID outbreak, the global tourism industry has been hit hard, and the recovery process has obviously lagged behind other industries. According to the "Domestic Tourism Data for the First Quarter of 2022" released by the Ministry of Culture and Tourism, the total number of domestic tourists in China in the first quarter was 830 million, a decrease of 194 million or 19% compared with the same period of the previous year. The tourism market was affected by the fluctuations of the epidemic. In 2022, the global epidemic situation is still severe, and epidemic prevention and control is still in the normalization stage. Changes in supply and demand caused by epidemic prevention policies and security threats caused by the spread of mutated viruses have not only seriously affected the revenue of tourism companies, but also had a huge impact on the psychological resilience and career growth of tourism employees, and even led to a sharp decline in tourism employees.