Human Resource Practices and Job Satisfaction in the Hotel sector in India: An Organizational Perspective with Smart PLS Analysis

ABSTRACT

The present time is going through one of the worst global crises due to the lockdown, social distancing norms as one of the measures for containing COVID-19, in almost all the countries. Even before the crisis, the hotel industry as a whole lacked proper appreciation and professionalism. This reduction could be due to low employee satisfaction arising out of unstructured and poor wage systems and professionalism. Human resources management is imperative for better commitment to the workplace and for the employee job satisfaction. Therefore, considering the research gap, the motive of this paper is to assess the relationship between human resource practices (HRP) and job satisfaction (JS). Data were collected through questionnaire from 82 hotels in Uttrakhand. The validity of the model and hypotheses was tested from Smart-PLS. The results showed two practices (recruitment & selection and performance appraisal) of human resources have a positive relationship with JS. The limitations and directions for future research are discussed. This study extends the literature by empirically adducing evidence the relationship between HRM practices and job satisfaction of the hotel industry in Uttrakhand.