Counseling Organizations Remotely: A Qualitative Inductive Research on the Adjustment Process
Consulting Psychology Journal-Practice and Research
; 2023.
Article
in English
| Web of Science | ID: covidwho-2211904
ABSTRACT
The public-health-driven COVID-19 lockdowns unpredictably forced organization development (OD) consultants to work from home in no time. Because original interventions, driven by behavioral and social-science knowledge, were predominantly designed for face-to-face encounters, adaptation to virtual OD services was inevitable. This article analyzes that process. This study aimed to investigate how OD consultants adjusted their labor activity from a predominantly face-to-face to a solely technology mediated setting. We adopted a bottom-up research approach to inductive concept development, following Gioia and colleagues' (2013) methodology to study the adaptation process of 10 external and internal OD consultants. The findings indicate a parallel to Lewin's (1951) famous three-phase model of change. We suggest that our emergent framework can be well applied by other occupational fields (e.g., education sector, therapy, consultancies) in a transition process to a virtual setting. To facilitate the transition in other occupational fields we present a guiding framework.
Full text:
Available
Collection:
Databases of international organizations
Database:
Web of Science
Type of study:
Qualitative research
Language:
English
Journal:
Consulting Psychology Journal-Practice and Research
Year:
2023
Document Type:
Article
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