Chatbot use for pre-triage procedures: a case study at a free-service university dental clinic
8th IEEE Latin American Conference on Computational Intelligence, LA-CCI 2022
; 2022.
Article
in English
| Scopus | ID: covidwho-2213351
ABSTRACT
Chatbots or conversational agents' tools have become important means of communication, especially with the needs arising from COVID-19 and the increase in artificial intelligence solutions. This work presents a case study of the use of a chatbot, specifically the WhatsApp messaging application, to assist in the pre-triage sector of a university dental clinic. To this end, several chatbot solutions were compared and the DialogFlow tool was chosen, which employs Machine Learning techniques to create the chatbot. The Twillio cloud communication platform was used to make the connection with the social network. The PSSUQ usability questionnaire (15-people sample space), was used to assess the satisfaction of chatbot users, analyze its responsiveness and possible failures, as well as verify if the bot achieves its initial objective and analyze its behavior. © 2022 IEEE.
Full text:
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Collection:
Databases of international organizations
Database:
Scopus
Type of study:
Case report
Language:
English
Journal:
8th IEEE Latin American Conference on Computational Intelligence, LA-CCI 2022
Year:
2022
Document Type:
Article
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