Analysis of Critical Success Factors in Information Technology Projects: A National Shipping Company Case Study

ABSTRACT

The positive of the Covid-19 pandemic is being a catalyst for the company's digital transformation plan. However, the targets set have not been achieved with the increasing demand for digitizing business processes and not being matched by increased resources. This research is focused on the IT projects that became quick wins for the Information Technology Division, which experienced delays in the middle of the year, but the target can still be achieved at the end of the year. This research aims to analyze the Critical Success Factors (CSFs) of Information Technology projects in a National Shipping Company. The Analytical Hierarchy Process (AHP) was used in this research to determine the ranking of the Critical Success Factors (CSFs) found so that company can set priorities in making decisions and project success can be achieved. Based on the analysis, the top three success factors that become the highest priority are User Involvement, IT Readiness, and Top Management Commitment & Support. In contrast, the bottom three success factors with the lowest priority are Trends, Hardware/Software Selection, and Change Management. © 2022 IEEE.