Consumer interaction with cutting-edge technologies: Implications for future research
Computers in Human Behavior Vol 120 2021, ArtID 106761
; 120, 2021.
Article
in English
| APA PsycInfo | ID: covidwho-2227456
ABSTRACT
This article provides an overview of extant literature addressing consumer interaction with cutting-edge technologies. Six focal cutting-edge technologies are identified artificial intelligence, augmented reality, virtual reality, wearable technology, robotics and big data analytics. Our analysis shows research on consumer interaction with cutting-edge technologies is at a nascent stage, and there are several gaps requiring attention. To further advance knowledge, our article offers avenues for future interdisciplinary research addressing implications of consumer interaction with cutting-edge technologies. More specifically, we propose six main areas for future research namely rethinking consumer behaviour models, identifying behavioural differences among different generations of consumers, understanding how consumers interact with automated services, ethics, privacy and the blackbox, consumer security concerns and consumer interaction with new-age technologies during and after a major global crisis such as the COVID-19 pandemic. (PsycInfo Database Record (c) 2023 APA, all rights reserved)
Consumer interaction; Cutting-edge technologies; Artificial intelligence; Virtual reality and augmented reality; Robotics; Wearable technology; Big data analytics; *Artificial Intelligence; *Consumer Behavior; *Human Computer Interaction; *Robotics; *Virtual Reality; Data Mining; Augmented Reality; Wearable Devices; Big Data; Consumer Attitudes & Behavior [3920]; Human Factors Engineering [4010]; Human
Full text:
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Collection:
Databases of international organizations
Database:
APA PsycInfo
Language:
English
Journal:
Computers in Human Behavior Vol 120 2021, ArtID 106761
Year:
2021
Document Type:
Article
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