Digital transformation of healthcare during the COVID-19 pandemic: Patients' teleconsultation acceptance and trusting beliefs
Technovation
; 120, 2023.
Article
in English
| Scopus | ID: covidwho-2239045
ABSTRACT
The COVID-19 pandemic boosted the digital transformation of many services, including healthcare, and access to medical care using teleconsultation has increased rapidly. Thus, a growing number of online platforms have been developed to accommodate patients' needs. This paper examines the factors that predict the intention to use medical teleconsultation by extending the unified theory of acceptance and use of technology (UTAUT2) with the three dimensions of trusting beliefs and self-efficacy. A survey was administered to patients who had used a teleconsultation platform during the pandemic period. As one of the largest studies to date, a sample of 1233 respondents was collected and analyzed using a partial least squares approach, often mobilized in the information systems (IS) domain. Furthermore, a deep analysis using all recommended metrics was performed. The results highlight the significance of trusting beliefs, and self-efficacy in the adoption of digital healthcare services. These findings contribute to both theory and practice in COVID-19 research. © 2022 Elsevier Ltd
Health care; Least squares approximations; Digital transformation; E health; Ehealth; Intention to use; Online platforms; Self efficacy; Teleconsultation; The unified theory of acceptance and use of technology(UTAUT); Three dimensions; Trusting beliefs; COVID-19; e-health; Self-efficacy; Unified theory of acceptance and use of technology
Full text:
Available
Collection:
Databases of international organizations
Database:
Scopus
Language:
English
Journal:
Technovation
Year:
2023
Document Type:
Article
Similar
MEDLINE
...
LILACS
LIS