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Tourism Amidst COVID-19: consumer experience in luxury hotels booked through digital platforms
Tourism Recreation Research ; 48(1):141-146, 2023.
Article in English | Scopus | ID: covidwho-2240547
ABSTRACT
The COVID-19 pandemic has brought changes in the different requirements related to consumer experience. We conducted a sentiment analysis on many comments of tourists in two most popular online travel platforms in Mexico, TripAdvisor and Booking.com, from April 2020 to February 2021. Our analysis was aimed at understanding the effect of COVID-19 on the behaviour of tourism consumers who make trips using on-line platforms for booking luxury hotels. The results demonstrated that the personal characteristics of travellers are heterogeneous and respond to a specific context. The research concluded that luxury hotels need to create appropriate strategies for the tourists who make booking through digital platforms and the different requirements they have during their stays in the hotels. © 2021 Informa UK Limited, trading as Taylor & Francis Group.
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Full text: Available Collection: Databases of international organizations Database: Scopus Language: English Journal: Tourism Recreation Research Year: 2023 Document Type: Article

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Full text: Available Collection: Databases of international organizations Database: Scopus Language: English Journal: Tourism Recreation Research Year: 2023 Document Type: Article