Pause But Not Panic: Exploring COVID-19 as a Critical Incident for Nonprofit Workers

ABSTRACT

Critical incidents often have significant impacts on workers, sometimes causing disruptions to career pathways and a re-evaluation of past career decisions. This article seeks to explore the impact of the COVID-19 pandemic on nonprofit workers and their commitment to the sector using a critical incidents lens. In-depth interviews with nonprofit workers provided insights on the pandemic's impact on workers' personal and professional lives and how they made sense of these. Changes to work including flexibility and work-from-home options were often viewed positively, yet workers expressed a loss of connection with their colleagues, mental health and well-being challenges, as well as challenges to adapt to new ways of working. In making sense of these changes, commitment to the sector was mostly sustained;however, respondents also noted a shift in priorities and expressed a desire for better balance between their personal and professional lives. © The Author(s) 2023.