Virtual Healthcare Is Everywhere, But Are Caregivers Satisfied With Virtual Learning And Does It Have A Role Moving Forward?

ABSTRACT

Rationale Covid-19 introduced a shift towards telemedicine in paediatric healthcare. In-person education opportunities were therefore reduced. Virtual education opportunities are developing, but do caregivers want these permanently? This study assesses caregivers' experiences following an online anaphylaxis education session. Methods: This project uses data collected as part of the ongoing TEAAM study (Telemedicine as an Educational tool for caregivers regarding Auto-Injectors and Anaphylaxis Management). TEAAM examines the efficacy of online education in improving caregiver anaphylaxis knowledge using a virtual session (with a trainer and video resources), and pre- and post- intervention surveys. The TEAAM population consists of a convenience sample of caregivers of children attending allergy clinic, who have a food allergy and have been prescribed adrenaline. 65 caregivers have completed a post-intervention questionnaire in which we assessed their satisfaction level, perceived benefits, issues and comparison to in-person education. Results: 98.5%(64) of caregivers found participation beneficial (mean satisfaction score 4.7/5). Benefits included time saved (n=55,84.6%), and money saved (n=33,50.8%) due to less travel, having access to education while awaiting appointments (n=54,83.1%), and reduced exposure to infection (n=28,43.1%). During sessions, 78.5%(50) expressed no issues. 3.1%(2) had issues logging in. 9.2%(6) mentioned trainer difficulties in sharing screens. Qualitative comments showed confidence in online education platforms e.g., "I definitely think sessions like this are the way forward”. Only 1 caregiver believed it would be more useful if delivered in-person. Conclusions: Caregivers found online allergy education sessions worthwhile and would like them to continue. Moving forward, we need to build user-friendly, distance-learning resources and ensure staff are adequately trained.