Analysis of Quality Management and Sustainability in Sports Services During the Covid-19 Pandemic

ABSTRACT

With the arrival of the pandemic, the management of sports services was affected, and the sports infrastructure closed its doors to the community in general, which has produced great losses in material resources;therefore, the objective of the study was to determine the difficulties and benefits offered by post-pandemic sports services, through the application of a test of perceived quality in sports services in the province of Cotopaxi. Within the methodology used, qualitative–quantitative research stands out, with exploratory-descriptive levels in a sample of 125 users of sports centers;the results obtained drive the strengthening of sports spaces towards the provision of quality services, even more since it is necessary for the human being to have a strengthened immune system through the practice of physical activities, it is concluded that quality sports services depend directly on the budget allocated for an adequate sport management for the benefit of the community. © 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.