RPA Revolution in the Healthcare Industry During COVID-19

ABSTRACT

Over the last year, the evolution in Robotic Process Automation (RPA) has been staggering. The automation it brings to applications has yielded efficiency, reduced operating costs, and decreased the time of research, development, and production. Industries have already integrated RPA into their workflow and are profoundly transforming into an intelligent automated industry with minimum human intervention, calling this the fourth industrial revolution. In this race of transformation, the healthcare industry is quite ahead of many other industries. It stood the test of time when COVID-19 was spreading rapidly and was also resilient against all odds. The system did experience an unprecedented crisis that depicted its weakness, fragility, and unpreparedness. The healthcare system was forced to adapt to a new paradigm. And though there was the loss of life and economy, we learned to evolve as a community to tackle this crisis. This chapter sheds light on the role of RPA and covers how these technologies can assist healthcare workers in their day-to-today activities, reviewing what the fourth industrial revolution would look like in the healthcare sector. The intelligent, automated system would provide a seamless experience of gathering information by various means, processing, and assisting healthcare workers to deliver quality treatment. © 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.