THE INSTITUTIONALIZATION OF TELECONFERENCING AS A MANAGEMENT TECHNOLOGY DURING THE COVID-19 PANDEMIC: THE CASE OF THE ARGENTINE PUBLIC ADMINISTRATION

ABSTRACT

During the COVID-19 pandemic, public administrations had to adapt in an unplanned way to remote work as a strategy to continue operating. Teleworking was an institutional adaptation that would not have been possible without the previous existence of certain technologies, such as teleconferencing, which played a major role in its implementation. In the Argentine case, the national government implemented remote work from March 2020 until September 2021. This article aims to analyze the degree of institutionalization of videoconferencing. To this end, qualitative-interpretative research was carried out, which, based on in-depth interviews with key informants, analyzes the impact and relevance teleconferencing had in public organizations of the Argentine public administration during the period when remote work was implemented. © 2022 Universidad De Valparaiso. All Rights Reserved.