Lessons learnt for digital inclusion in underserved communities from implementing a covid virtual ward.
PLOS Digit Health
; 1(11): e0000146, 2022 Nov.
Article
in English
| MEDLINE | ID: covidwho-2259496
ABSTRACT
The factors associated with digital exclusion in the covid virtual ward population at a North West London teaching hospital were assessed in this study. Patients discharged from the covid virtual ward were contacted to give their feedback on their experience. Questions were tailored to whether or not the patient used the Huma app during their time on the virtual ward and were subsequently divided into 'app user' and 'non-app user' cohorts. The non-app user population accounted for 31.5% of the total patients referred to the virtual ward. Four major themes drove digital exclusion in this group language barriers, access, inadequate information/training, and poor IT skills. In conclusion, incorporating additional languages and improving hospital-setting demonstration and information provision to patients prior to discharge were highlighted as key factors for reducing digital exclusion in the covid virtual ward patients.
Full text:
Available
Collection:
International databases
Database:
MEDLINE
Type of study:
Cohort study
/
Observational study
/
Prognostic study
Language:
English
Journal:
PLOS Digit Health
Year:
2022
Document Type:
Article
Affiliation country:
Journal.pdig.0000146
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