Health care management of patients hospitalized with COVID-19 pneumonia

ABSTRACT

Patients do not usually have the skills or knowledge to assess the provider's technical competence, but they do know how they feel, how they have been treated, and whether their expectations have been met. Viewed by specialists, patient satisfaction is an element of psychological health that influences the outcome of care. A satisfied and informed patient tends to cooperate with the doctor and more easily accept his recommendations. The purpose of this study is to assess the degree of satisfaction of Covid hospitalized patients regarding the quality of care and treatment. Objectives of the study identifying the main existing problems and finding solutions to improve the quality of "health care". Materials and methods: a retrospective, descriptive study, using the patient's medical records and a qualitative study, measuring the degree of Covid-19 patient's satisfaction, according to the quality of nursing care and medical treatment during hospitalization. Conclusions: Covid-19 patients were mostly elderly with associated morbidity, from urban areas, especially men. 95.02% of patients were discharged from the hospital with improved condition, and 4.98% died, most of them being unvaccinated.