Evaluation of criteria for implementation of capabilities in a smart city's service supply chain: A teacher trainer's perspective

ABSTRACT

Change is the only constant, they say;with technology, the changes seem to be happening ever so often. The question that arises is to what extent have the changes been implemented and what are the capabilities of systems in various sectors to implement these changes. COVID-19 is a medical catastrophe, but it has come with a silver lining. It has forced everyone to adapt to using technology. People in different sectors were forced to ensure that they learnt the new ways of working. Work from home became the norm, which in turn led to the imperative nature of connectivity through the online platforms. Smart cities which were only in the planning and policy development stage suddenly saw a "jugaad" technology playing a role in it. This "jugaad" technology will work for the interim period and will most definitely initiate the start of complete connectedness between individuals and companies and in turn developing smart cities. In this chapter, the aim is to focus on understanding the barriers of use of technology in the education sector. There are many stakeholders which can be considered in the education sector. It is impossible to consider all dimensions in one study. Our aim is to determine the barriers faced by teacher trainers while training in the online mode. We use a multicriteria decision making tool DEMATEL to further establish the cause-andeffect group between the criteria. It is necessary to remove the antecedents of the consequents and establish a better education system and lead to smart education for smart cities. © 2023 Scrivener Publishing LLC. All rights reserved.