A user-oriented multi-input Sentiment Analysis and Feedback System for mental state awareness necessitated due to COVID-19

ABSTRACT

Development in technology has led to a spike in sharing of opinions about different subjects on social media, for instance, movie or product reviews. Unprecedented COVID-19 led to forced isolation and affected mental health negatively. This paper introduces a system to detect users' emotions and mental states based on provided input. Among the different data sources available on social media, real-time Twitter data is used in this analysis. Sentiment analysis can be used as a tool at various levels, right from individual to organizational development. Deep learning algorithms like LSTM and CNN lay the foundation of this system. Python libraries and Google APIs are used to add functionalities. Earlier studies only focused on detecting emotions, whereas the proposed system provides the user with a graphical analysis of detected emotions and apt suggestions like motivational quotes or videos. The system accepts multilingual text input, speech, or video input. The scope of this system is not restricted to COVID-19 related texts. This research will assist individuals and businesses and aid future development. © 2022 IEEE.