Trends and Overview: The Potential of Conversational Agents in Digital Health

ABSTRACT

With the COVID-19 pandemic serving as a trigger, 2020 saw an unparalleled global expansion of tele-health [23]. Tele-health successfully lowers the need for in-person consultations and, thus, the danger of contracting a virus. While the COVID-19 pandemic sped up the adoption of virtual healthcare delivery in numerous nations, it also accelerated the creation of a wide range of other different technology-enabled systems and procedures for providing virtual healthcare to patients. Rightly so, the COVID-19 has brought many difficulties for patients (https//www.who.int/news/item/02-03-2022-covid-19-pandemic-triggers-25-increase-in-prevalence-of-anxiety-and-depression-worldwide ) who need continuing care and monitoring for mental health issues and/or other chronic diseases. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.