The Evaluation Model of the Travel Application as the Impact of the Covid-19 Pandemic and Its Adaptation Simulation

ABSTRACT

This study aims to determine the impact of the COVID-19 pandemic on ticket sales flight at Tiket.com company. This is because the number of people infected with the Corona Virus is increasing more and more days making it difficult for people to travel during the pandemic. This research belongs to the type of quantitative research due to the data collection method used is a questionnaire method. The population of this study was taken randomly using a questionnaire that where the determination of the object is done by random sampling method. The method used is factor analysis and regression analysis for the model to be built. The results show that at the Tiket.com company there has been a decline in air ticket sales due to the COVID-19 pandemic. The results of the study indicate that there are Smart online booking, Product convinience, Excellent services and Easy access that need to be a concern for the tiket.com online travel agency. The success of the tiket.com online travel application can be carried out by maintain the Smart online booking, Product convinience, Excellent services and then increase the forth factor Easy access. © 2022 IEEE.