Is the Structure of "Regular Working Days" about to Dissolve? Changes in Employees' Time-Use Patterns Working in Enterprise Collaboration Systems During the COVID-19 Pandemic.

ABSTRACT

The measures taken during the COVID-19 pandemic have strengthened Work from Home and the use of digital communication technologies and digital collaboration. The resulting flexibility in terms of control over time and place of work can support workers in improving their work-life balance. In this paper, we investigate whether workers using digital communication technologies made use of this flexibility and changed the distribution of their work hours across the week and day. To answer this question, we investigate the use of an Enterprise Collaboration System in 2019-2022. Using real-world data, a MS Power BI dashboard was created following the steps suggested by the Social Collaboration Analytics Framework (SCAF). The dashboard shows that the system use increased during the COVID-19 pandemic. Furthermore, an expansion of work on weekends and outside of regular working hours can be observed. Although, timely adjustments of use-patterns were highest in the beginning of the pandemic, long-term trends could be observed as well. The results indicate that knowledge workers used digital collaboration technologies to restructure working days, according to their specific personal and business needs while working from home. The paper is a valuable starting point in the context of a long-term interdisciplinary research project on the digitalisation of the workplace.