Impact Assessment of ‘ICT Practices' on ‘Supply Chain Management Performance' in Automotive Industry in India

ABSTRACT

In the era of COVID-19, most of the business declined and a huge loss of jobs due to no demand and automobile sector is not the exception. Nearly 7.5% of India's GDP comes from the car industry, and supply chain is one of the key factors in a firm's overall value creation. The efficient and effective supply chain is dependent on information and communication technologies (ICTs) at present, and hence, it implies that ICT is spine of SCM. The major objective of the study was to draw conclusions on how information and communications technology practices affect supply chain management performance in the Indian auto-sector. The outcomes state that ICT practices have high correlation and direct impact on SCM performance, however, it does not have much impact on operational performance. The research also suggested that better and more effective ICT practices result better supply chain performance. The limitation of the research was the respondents' voluntary cooperation, and the ICT practices are limited to supply chain operational performance in various departments and functions only and not the applications in any vehicles. © 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.