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The Positive Impact of ERP Usage on Business Process Outcomes and Organizational Agility
4th International Conference on Informatics, Multimedia, Cyber and Information System, ICIMCIS 2022 ; : 509-513, 2022.
Article in English | Scopus | ID: covidwho-2283181
ABSTRACT
Initially, many companies implemented Enterprise Resource Planning (ERP) to process business transactions. However, because of COVID-19 and competitive pressure, companies expect ERP to play a higher role in increasing business process outcomes and agility. This study investigates the effects of ERP usage on business process outcomes and organizational agility in one of the largest telecommunication companies in Indonesia as the company struggles to redefine its huge ERP investment. The research deployed a purposive sampling technique involving 170 employees in one of the largest telecommunication companies in Indonesia who use an ERP system. Quantitative data was collected through online surveys using a 5-point Likert scale questionnaire. Interviews and observations were also conducted as a complement to the quantitative data. The findings of our study suggested that there are significant positive effects of ERP usage on organizational agility and business process outcomes. Furthermore, business process outcomes positively impacts organizational agility. © 2022 IEEE.
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Full text: Available Collection: Databases of international organizations Database: Scopus Type of study: Experimental Studies Language: English Journal: 4th International Conference on Informatics, Multimedia, Cyber and Information System, ICIMCIS 2022 Year: 2022 Document Type: Article

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Full text: Available Collection: Databases of international organizations Database: Scopus Type of study: Experimental Studies Language: English Journal: 4th International Conference on Informatics, Multimedia, Cyber and Information System, ICIMCIS 2022 Year: 2022 Document Type: Article