COVID-19 pandemic and the impact of cross-cultural differences on crisis management: A conceptual model of transcultural crisis management
International Journal of Cross Cultural Management
; 21(3):569-601, 2021.
Article
in English
| APA PsycInfo | ID: covidwho-2291804
ABSTRACT
In this paper, leadership tasks and stakeholder response during transboundary crisis management are analyzed based on findings from Hofstede's study, GLOBE Project, and theoretical concepts in cross-cultural management. Accordingly, a conceptual model of transcultural crisis management is proposed. Seven propositions (P) and sixteen sub-propositions (SP) are developed and then tested using the case method. The case of the COVID-19 pandemic is studied to note the effects of cross-cultural differences and intercultural communication in the pre-crisis, crisis, and post-crisis stages. Cross-cultural differences are found to affect sense-making, decision-making, sense-giving and meaning-making during pre-crisis and crisis management stages. Implications of these findings and further research agenda are discussed. (PsycInfo Database Record (c) 2023 APA, all rights reserved)
Transboundary crisis management; Transcultural crisis management; Cross-cultural management; Crisis management; COVID-19 pandemic; Coronavirus crisis; Sense-making; Decision-making; Meaning-making; *Crisis Intervention; *Cross Cultural Differences; *Decision Making; *Leadership; *Pandemics; Management & Management Training [3640]; Human
Full text:
Available
Collection:
Databases of international organizations
Database:
APA PsycInfo
Type of study:
Experimental Studies
/
Randomized controlled trials
Language:
English
Journal:
International Journal of Cross Cultural Management
Year:
2021
Document Type:
Article
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