Investigating the impact of the COVID-19 pandemic on supply chain performance: A case study on Ghazala steel fabrication, steel industry

ABSTRACT

Organizations confront falling demand and, as a result, operational and financial restrictions during difficult economic times. The purpose of this case study is to examine the influence of COVID-19 on the SC of a steel fabrication manufacturer in Egypt, named Ghazala Steel Fabrication Company, as the massive dispersion of COVID-19 is seen as a global shock. Furthermore, the pandemic effects are being felt globally in various ways, including all SC operations, manufacturing costs, and logistical activities. The case study used primary data collection methods to investigate and analyze the impact of COVID-19 on SC performance on Ghazala's SC performance. Semi-structured interviews and site observations were used to analyze and discuss the impact of COVID-19 on the steel industry SCs and how it affected all relevant stakeholders. © 2023 by IGI Global. All rights reserved.