Resilience of Home Health Care Providers in the Digital Era: A Scoping Review

ABSTRACT

Due to the unforeseen global crises in recent years, especially COVID-19, the demand for home health care services (HHC) has increased significantly. For maintenance of the capability and function of an HHC provider in the face of unforeseen events, its resilience drivers need to be explained properly. The main purpose of this study was to investigate the resilience factors of home health care providers and the role of new digital technologies in its improvement. In this study, articles from Scopus and Web of Science were reviewed and analyzed in a scoping review given the keywords of the research. After the studied databases were screened, seventeen articles on the research topic were identified and analyzed to obtain the results of the research. The findings demonstrate that the resilience of an HHC provider consists of several dimensions, which include pre-activity, organizational culture, monitoring and evaluation, human resource empowerment, knowledge-based management, and extra-organizational contexts. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.