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Patient Experience With an In-Home COVID Virtual Observation Unit: An Analysis.
Hayden, Emily M; Dorner, Stephen C; Sonis, Jonathan D; White, Benjamin A.
  • Hayden EM; Department of Emergency Medicine, Massachusetts General Hospital; Harvard Medical School, Boston, MA, USA.
  • Dorner SC; Department of Emergency Medicine, Massachusetts General Hospital; Harvard Medical School, Boston, MA, USA.
  • Sonis JD; Department of Emergency Medicine, Massachusetts General Hospital; Harvard Medical School, Boston, MA, USA.
  • White BA; Department of Emergency Medicine, Massachusetts General Hospital; Harvard Medical School, Boston, MA, USA.
J Patient Exp ; 10: 23743735231171124, 2023.
Article in English | MEDLINE | ID: covidwho-2296296
ABSTRACT
We performed a retrospective cohort study of patients admitted to a novel, home-based COVID Virtual Observation Unit (CVOU) from an urban, university-affiliated emergency department with ∼112,000 annual visits. Telephone-based survey questions were administered by nursing staff working with the program. Of 402 patients enrolled in the CVOU, 221 (55%) were able to be contacted during the study period; 180 (45%) agreed to participate in the telephone interview. Overall, 95% (169 out of 177) of the surveyed patients reported 8 to 10 on the likelihood to recommend CVOU and 82% (100 out of 122) rated the quality of care as 10 out of 10. Over 90% of respondents reported that all role groups (nurses, paramedics, and physicians) treated them with courtesy and respect, explained things in an understandable way, and listened to them carefully. Over 80% of respondents reported that the program kept them at home. In summary, patient experiences with this novel home-based care program were highly positive. These data help underscore the importance of patient-centeredness in home-based care, and further support the concept of these innovative care models.
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Full text: Available Collection: International databases Database: MEDLINE Type of study: Cohort study / Experimental Studies / Observational study / Prognostic study / Qualitative research / Randomized controlled trials Language: English Journal: J Patient Exp Year: 2023 Document Type: Article Affiliation country: 23743735231171124

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Full text: Available Collection: International databases Database: MEDLINE Type of study: Cohort study / Experimental Studies / Observational study / Prognostic study / Qualitative research / Randomized controlled trials Language: English Journal: J Patient Exp Year: 2023 Document Type: Article Affiliation country: 23743735231171124