Looking Ahead: Business Intelligence & Analytics Research in the Post-Pandemic New Normal

ABSTRACT

The COVID 19 black swan event has disrupted every aspect of life in unprecedented ways, causing organizations to scramble to effectively sense and respond to the tumultuous business environment. Business intelligence and analytics (BI&A) capability has gained attention as a key weapon in the arsenal needed to combat turbulent times and to adjust to the post-pandemic new normal. Post-pandemic BI&A trends point to changes in organizational priorities for BI&A infrastructure that influence the traditional view of BI&A architecture and its role within an organization. As a result, new challenges and opportunities are emerging. This paper identifies and examines twelve key post-pandemic BI&A trends from industry practice and six major research themes. It also proposes an initial set of research questions that could inspire future research in BI&A in the post-pandemic new normal. © 2022 IEEE Computer Society. All rights reserved.