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Leveraging health information helpline to sustain health-care delivery during the COVID pandemic: Experiences from a State in Eastern India.
Nawaz, Ayesha Siddiqua; Singh, Bhuvnesh Pratap; Singh, Arun Kumar; Mukherjee, Chayan; Rathnam, Nitin; Hegde, Shailendra Kumar B.
  • Nawaz AS; Chief Manager-Clinical Operations, Piramal Swasthya Management and Research Institute, Hyderabad, Telangana, India.
  • Singh BP; Mission Director, National Health Mission, Ranchi, Jharkhand, India.
  • Singh AK; Additional Chief Secretary, Department of Health and Family Welfare, 104 Helpline, Ayush Bhawan, Ranchi, Jharkhand, India.
  • Mukherjee C; Manager-Operations, 104 Helpline, Ayush Bhawan, Ranchi, Jharkhand, India.
  • Rathnam N; Chief Manager-Operations, Piramal Swasthya Management and Research Institute, Hyderabad, Telangana, India.
  • Hegde SKB; Head-Public Health Innovations, Piramal Swasthya Management and Research Institute, Hyderabad, Telangana, India.
Indian J Public Health ; 67(1): 28-34, 2023.
Article in English | MEDLINE | ID: covidwho-2300784
ABSTRACT

Background:

The unprecedented demands on health-care systems due to the COVID-19 pandemic made countries including India to switch toward alternative modes of health-care delivery.

Objectives:

The aim of this study was to describe the various COVID-related services delivered through 104 health information helpline (HIHL), located in Jharkhand during the pandemic.

Methods:

The de-identified secondary data from February 2020 to December 2021 related to COVID services delivered through HIHL were analyzed.

Results:

There was a significant increase in the COVID call volume during the first as well as the second wave. The HIHL has been able to guide the callers on testing, home isolation and follow-up, home-based teleconsultation, vaccination, timely referral, and support with logistic-related information.

Conclusion:

The 104 HIHL has played a critical role in sustaining health-care delivery during the pandemic, combating the "infodemic" and guiding the general public by providing authentic information.
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Full text: Available Collection: International databases Database: MEDLINE Main subject: COVID-19 Type of study: Cohort study / Observational study / Prognostic study / Qualitative research Topics: Vaccines Limits: Humans Country/Region as subject: Asia Language: English Journal: Indian J Public Health Year: 2023 Document Type: Article Affiliation country: Ijph.ijph_604_22

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Full text: Available Collection: International databases Database: MEDLINE Main subject: COVID-19 Type of study: Cohort study / Observational study / Prognostic study / Qualitative research Topics: Vaccines Limits: Humans Country/Region as subject: Asia Language: English Journal: Indian J Public Health Year: 2023 Document Type: Article Affiliation country: Ijph.ijph_604_22