Developing a Capacity for Organizational Resilience Through Organizational Culture of Collaborative Networks among Information Workers

ABSTRACT

The outbreak of the COVID-19 pandemic has highlighted the vulnerabilities of the traditional physically co-located office, forcing many organizations to work remotely. During COVID-19, many knowledge workers work from home regularly, and as a result, the power distance between remote e-workers and their previously on-site colleagues has disappeared. An in-depth organization-wide case study was conducted to answer our research questions, how does the involuntary working from home requirement due to COVID-19 affect team collaboration and performance? What are the enabling factors to design and implement a hybrid way of working in knowledge organizations? And how does organizational culture influence IT governance performance in global virtual teams in a large organization during volatile and uncertain situations? The main conclusion of this research is that organizational culture does influence the performance outcomes of IT governance. © 2023 IEEE Computer Society. All rights reserved.