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Consumer logistics in contemporary shopping: a synthesised review
Transport Reviews ; 43(3):502-532, 2023.
Article in English | Academic Search Complete | ID: covidwho-2305523
ABSTRACT
Contemporary shopping is experiencing rapid changes with the increasing ubiquity of technologies that can be utilised to create seamless omni-channel experiences. These changes have logistics-related implications for end-consumers. Adopting Bowersox (1978)'s [Logistics management. New York Macmillan] categorisation of logistics activities, this study comprises a synthesised review of scattered consumer logistics literature to bring order and structure to this evolving research field. It is found that an omni-channel shopping environment enables the dynamic transfer of logistics activities between business operators and consumers;However, this interaction does not extend to the post-shopping last-mile context. Instead, last-mile logistics is characterised by a somewhat rigid extension/shift of logistics obligations to/from consumers. Additionally, the COVID-19 pandemic has given rise to a self-service and technology-dependence trend in consumer logistics, leading to the more active control of logistics activities by consumers. Four propositions along with a unified framework are proposed, based on which a list of future research questions is suggested. [ FROM AUTHOR] Copyright of Transport Reviews is the property of Routledge and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full . (Copyright applies to all s.)
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Full text: Available Collection: Databases of international organizations Database: Academic Search Complete Language: English Journal: Transport Reviews Year: 2023 Document Type: Article

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Full text: Available Collection: Databases of international organizations Database: Academic Search Complete Language: English Journal: Transport Reviews Year: 2023 Document Type: Article