Disaster Management Through Digital Platforms: Online Crowdfunding Communities Respond to the COVID-19 Pandemic

ABSTRACT

We study how digital crowdfunding platforms can help replenish the sudden economic deficiencies that accompany a global crisis. Specifically, we examine whether public schools, which suffered severe setbacks during the COVID-19 crisis, were able to generate support from online fundraising communities. We study how the shutdown of schools and the shift to online learning in the United States affected private fundraising on the DonorsChoose.org platform. We find evidence that, after the exogenous shock caused by stay-at-home orders, donations to schools increased and the increased level of concern moves toward high-need schools. Moreover, we find a shift in donation patterns, wherein donors swiftly adapted to renewed priorities and redistributed their resources to immediate needs around digital learning infrastructure. Our findings reveal the pivotal role digital platforms can play in facilitating community resilience during times of crisis. © 2022 IEEE Computer Society. All rights reserved.