Aspect-Based Sentiment Analysis with Semi-Supervised Approach on Taiwan Social Distancing App User Reviews

ABSTRACT

Sentiment analysis has a critical role to reveal an opinion in a text-based form. Therefore, we exploit this analysis to discover the sentiment polarity of Taiwan Social Distancing mobile application. This paper proposes a semi-supervised scheme for annotating this mobile application's reviews. The semi-supervised scheme utilized a combination of numeric rating and lexicon-based sentiment. In addition, we also perform the sentiment analysis on an aspect-based level. Based on the experiment, we decide to select three aspects to be analyzed. This paper also evaluates the proposed scheme by implementing bidirectional encoder representations from transformers (BERT) and multilayer perceptron (MLP) as the classification model using the sentiment label of the proposed scheme. The result shows that the annotation of the proposed scheme outperforms the data annotation using counterpart models. © 2023 IEEE.