Can't Touch This: Rethinking Public Technology in a COVID-19 Era
Proceedings of the 2022 Chi Conference on Human Factors in Computing Systems (Chi' 22)
; 2022.
Article
in English
| Web of Science | ID: covidwho-2310346
ABSTRACT
What do pedestrian crossings, ATMs, elevators and ticket machines have in common? These are just a few of the ubiquitous yet essential elements of public-space infrastructure that rely on physical buttons or touchscreens;common interactions that, until recently, were considered perfectly safe to perform. This work investigates how we might integrate touchless technologies into public-space infrastructure in order to minimise physical interaction with shared devices in light of the ongoing COVID-19 pandemic. Drawing on an ethnographic exploration into how public utilities are being used, adapted or avoided, we developed and evaluated a suite of technology probes that can be either retrofitted into, or replace, these services. In-situ community deployments of our probes demonstrate strong uptake and provide insight into how hands-free technologies can be adapted and utilised for the public domain;and, in turn, used to inform the future of walk-up-and use public technologies.
Full text:
Available
Collection:
Databases of international organizations
Database:
Web of Science
Language:
English
Journal:
Proceedings of the 2022 Chi Conference on Human Factors in Computing Systems (Chi' 22)
Year:
2022
Document Type:
Article
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