Dead Users' Profiles on Facebook: Limited Interaction Beyond Human Existence
Interacting with Computers
; 2023.
Article
in English
| Web of Science | ID: covidwho-2311354
ABSTRACT
Death has become increasingly visible on social networks, especially after COVID-19, and Facebook addresses that with double standards while some profiles remain active, others turn into memorials. This article investigates how Facebook's system deals with dead users' profiles either to support or restrict interactions concerning users' deaths. Our qualitative analysis of data from 54 public profiles of people who died between June 2020 and March 2021 showed that (i) Facebook fails to communicate the criteria for transforming profiles into memorials;(ii) no information about their contacts of deceased users' profiles is given;(iii) the frequency of interaction with memorials and with active profiles is different;(iv) profiles' privacy settings shape interaction. Our results exemplify how a sociotechnical system influences people's interactions with dead users' profiles. We herein highlight implications for interaction design and evaluation, besides the need to consider interaction as existence, which raises big challenges to the Human Computer Interaction (HCI) community.
Full text:
Available
Collection:
Databases of international organizations
Database:
Web of Science
Language:
English
Journal:
Interacting with Computers
Year:
2023
Document Type:
Article
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