Designing for the Embedding of Employee Voice
Proceedings of the ACM on Human-Computer Interaction
; 7(CSCW1), 2023.
Article
in English
| Scopus | ID: covidwho-2312121
ABSTRACT
Previous research on employee voice has sought to design technological solutions that address the challenges of speaking up in the workplace. However, effectively embedding employee voice systems in organisations requires designers to engage with the social processes, power relations and contextual factors of individual workplaces. We explore this process within a university workplace through a research project responding to a crisis in educational service delivery arising from the COVID-19 pandemic. Within a successful three-month staff-led engagement, we examined the intricacies of embedding employee voice, exploring how the interactions between existing actors impacted the effectiveness of the process. We sought to identify specific actions to promote employee voice and overcome barriers to its successful establishment in organisational decision-making. We highlight design considerations for an effective employee voice system that facilitates embedding employee voice, including assurance, bounded accountability and bias reflexivity. © 2023 ACM.
anonymous online communities; employee voice; enterprise social networks; workplace; Decision making; Personnel; Social networking (online); Anonymous online community; Embeddings; Employee voices; Enterprise social network; On-line communities; Power relations; Social process; Technological solution; Voice systems
Full text:
Available
Collection:
Databases of international organizations
Database:
Scopus
Language:
English
Journal:
Proceedings of the ACM on Human-Computer Interaction
Year:
2023
Document Type:
Article
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