Coproducing Support Together: Sustainable and Reciprocal Civic Disaster Relief during COVID-19

ABSTRACT

COVID-19 changed society in terms of employment, food security, and mental health, affecting all segments of the population. Surging demands for a wide range of support could not be met solely by government-led disaster assistance that experienced breakdowns in the initial phase of the pandemic. The nature of the pandemic as a global, long-haul disaster necessitated sustained, diverse, and extensive civic disaster relief to complement government response. In this paper, we explore how civic disaster relief groups carry out online and offline coordination activities to engage different actors and their positive effects on individuals and local communities, drawing on interviews with civic disaster relief organizers and volunteers in the United States. We interpret our findings with the lens of coproduction that can increase the sustainability, diversity, and extent of civic relief efforts. We then suggest design implications for coproducing disaster relief and discuss the importance and benefits of involving stakeholders who are less likely to be engaged in producing relief. © 2023 ACM.