A bibliometric review on knowledge management in tourism and hospitality: past, present and future trends
International Journal of Contemporary Hospitality Management
; 35(6):2178-2201, 2023.
Article
in English
| ProQuest Central | ID: covidwho-2317454
ABSTRACT
PurposeThe purpose of this study is to review the plethora of studies on knowledge management (KM) in the hospitality and tourism. The purposes of this paper through a bibliometric analysis via the VOSviewer tool are to analyze the current research stream and to assess emerging trends in KM in the tourism and hospitality field.Design/methodology/approachA total of 1,732 publications with 65,150 cited references were retrieved from the Web of Science to uncover the structure and intellectual base of studies in tourism with a KM perspective. Three bibliometric analyses were performed using VOSviewer software (citation, co-citation and co-occurrence of keywords);this study aims to uncover the knowledge structure of the past, current and future trends based on the bibliographic database by assessing the most influential past publication;determining the structure of the co-cited publications;and evaluating emerging trends for future studies.FindingsThis study produced two ground-breaking research streams inductively evaluated from the three bibliometric analyses KM and digital technology;and innovation in tourism. Furthermore, the pressing issue of sustainability in tourism from the perspective of KM would be a crucial aspect in the tourism field. These streams would provide fundamental knowledge-based and further enhance the assimilation of KM within the tourism sector. The outcome would facilitate future scholars to link important tourism topics to benefit the tourism industry facing a competitive and challenging business environment.Research limitations/implicationsThis study contributes to the current theoretical understanding through thematic knowledge mapping of KM and the tourism and hospitality field.Originality/valueTo the best of the author's knowledge, this study is the first to apply bibliometric analysis to the tourism and KM field by providing a basis for the most significant issue in tourism and the essence of emerging topics and trends.
Hotels And Restaurants; Web of Science; Bibliometric analysis; Knowledge management; Knowledge sharing; Tourism and hospitality; Innovations; Software; Bibliometrics; Competitive advantage; Trends; Cocitation; Publications; Pandemics; Small & medium sized enterprises-SME; Medical research; Citation analysis; Coronaviruses; Tourism; COVID-19
Full text:
Available
Collection:
Databases of international organizations
Database:
ProQuest Central
Language:
English
Journal:
International Journal of Contemporary Hospitality Management
Year:
2023
Document Type:
Article
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