SERVICE LEADERSHIP AND WORK PERFORMANCE: AN ANALYSIS FROM THE PERCEPTION OF PUBLIC SECTOR EMPLOYEES IN THE CONTEXT OF COVID-19.

ABSTRACT

Objective: This study sought to analyze whether service leadership predicts work performance on municipal employees in the province of San Martin - Peru, in the context of the COVID-19 pandemic. Material(s) and Method(s)The design is non-experimental, cross-sectional, and predictive. We analyzed data of 424 municipal employees from the districts Morales, Tarapoto, and Banda Shilcayo, aged between 20 and 65 years, of both sexes. The instruments used were Service Leadership Scale (ELSVA), created by Dennis,Winston, Page, and Wong (2003);and Individual Work Performance Scale, created by Koopmans et al., (2014), both scales validated by Gabini and Salessi (2016). Result(s) and Conclusion(s) The beta coefficients indicate that leadership (predictor variable) significantly predicted work performance (beta =,512, p < .01);it is inferred that service leadership qualities of employees predict the effectiveness of workers in their respective job positions.Copyright © 2023, Accion Medica S.A.. All rights reserved.