Mitigating the impact of COVID-19 on quality and value

ABSTRACT

The impact of the COVID-19 pandemic on hospital care quality operations and reporting is substantial. The authors experienced it as members of the care and leadership teams directly managing large "surges" of COVID-19 patients in one of the United States' early COVID "hotspots, " the Greater New Orleans area. Leadership, structural, operational, clinical, documentation, and regulatory impacts are described. We also share the mitigation efforts our teams were able to mount to counteract the impact of the COVID surges on patient safety, care team safety, documentation accuracy, and the health of our community. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2022.