Exploring the Determinants of Digital Transformation Adoption for SMEs in an Emerging Economy
Sustainability
; 15(9):7093, 2023.
Article
in English
| ProQuest Central | ID: covidwho-2319709
ABSTRACT
In the fourth industrial revolution age, digital transformation is crucial to the sustainable development of small- and medium-sized businesses (SMEs). This study suggests a hierarchical model based on the Technology–Organization–Environment (TOE) model with three main dimensions and nine sub-dimensions for SMEs that implemented digital transformation in the emerging economy. The fuzzy analytic hierarchical process methodology (Fuzzy AHP) was used to explore and rank determinants of the digital transformation adoption for SMEs. Data were collected by the questionnaires from 72 respondents, who were the leaders of SMEs in Vietnam. The results revealed that the environmental factor was ranked the most important factor in the pairwise comparisons of the hierarchical structure, and the sub-dimension of the customer experience was at the highest ranking of the relative pairwise comparisons of the digital transformation adoption for SMEs, followed by technological compatibility, government support, organizational support, and human resources. This research makes contributions to the topic of digital transformation from both theoretical and practical implications. The result stresses the critical significance of environmental factors in the successful adoption of digital technologies in SMEs, which adds to the perspective in the context of a growing nation.
Environmental Studies; digital transformation; TOE model; SMEs; Fuzzy AHP methodology; Vietnam; Small business; Analytic hierarchy process; Competitive advantage; Managers; Human resource management; Business operations; Industry 4.0; Transformation; Transformations; Efficiency; COVID-19; Competition; Innovations; Corporate culture; Customer satisfaction; Employees; Medical research; Business models; Sustainable development; Environmental factors; Coronaviruses; Information technology; Digital technology; Operating costs
Full text:
Available
Collection:
Databases of international organizations
Database:
ProQuest Central
Language:
English
Journal:
Sustainability
Year:
2023
Document Type:
Article
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