Biplot analysis: relaxation of regulation/law, legal awareness, and legal compliance of customers in paying installments in the era of the COVID-19 pandemic (case study of Bank Mandiri MSME customers).

ABSTRACT

Purpose: This study aims to map the relaxation of rules/laws, legal awareness and legal compliance of MSMEs who are customers of Bank Mandiri. Design/method: This research is a quantitative study using a questionnaire as a research instrument. The analytical method used in this study is a biplot analysis. Findings: The results showed that there was a diversity of excellence in relaxation at each location of MSMEs both in terms of indicators and variables. Originality The originality of this study is that no research has examined the variables of relaxation of rules/laws, legal awareness and legal compliance of MSMEs who are customers of Bank Mandiri, especially during a pandemic.